60 Day Guarantee
Return any stock item for any reason in the same condition you received it within 60 days for a full refund or credit, except:
Custom items are final sale
Items marked “not-returnable” are final sale
In certain instances, considering the condition of merchandise or other unforeseen circumstances, a 10% restocking fee may apply.
If you are within our free delivery radius, we will pick up your return merchandise, free of charge, once your return is authorized. If you are out of our free delivery radius and P&M or the manufacturer is at fault, P&M will arrange for free shipping of the return merchandise. Otherwise, customer is responsible for shipping charges.
To initiate a return, call (323) 277-7500 or request a Return Authorization Number online. Go to Returns.
Once you are provided with a Return Authorization Number, write the number on the outside of the merchandise and arrange for shipping back to our facility or if applicable, P&M will come and pick up.